Error 'Unable to find conversion rate'

The 'Unable to find conversion rate' or 'unable to load balance' error message can be prompted because:

• You are using the wrong token address. Check here for guidance on how to find it.
• MetaMask needs to be updated to the latest version.

If the token you are looking for is not found using the Search method, then you will need to add it as a Custom Token.

If these steps do not resolve the issue, contact Support by clicking the conversation button in the bottom right of this page. Our support agents will work with you to help you resolve any issues and determine the next step. This will help ensure you don't lose your SRP or private keys, and helps us fix this problem for you and other users.