How to reset your wallet
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This article describes the wallet reset process, which is different from an account reset. Click here to read about resetting your account.
What is a wallet reset?
A wallet reset essentially returns your MetaMask Extension or Mobile app to the state it was in when you downloaded it: it clears your Secret Recovery Phrase and your accounts from the software. After you execute a reset, you'll need to re-enter your Secret Recovery Phrase to get access to your wallet again.
This is why you should be very cautious when resetting your wallet; if you don't have your SRP, you will lose access to your accounts, and MetaMask will not be able to recover them for you.
What's the difference between resetting my wallet and resetting my account?
Although similar in name, these two options have different effects.
Reset wallet will completely remove your wallet from the device, requiring you to restore with your SRP. 'Reset account' will wipe your transaction history, leaving your wallet otherwise untouched. See our account reset article for additional detail.
Reset account will wipe your transaction history, but keep your wallet in MetaMask.
Reset wallet will completely remove your wallet from this MetaMask install.
Most users will have no need to reset their wallet.
Why might I need to reset my wallet?
The two main reasons are:
- You want to stop using your existing MetaMask wallet and create a new one, with a new Secret Recovery Phrase
- You want to reset your password, potentially because you've forgotten it.
How do I reset my wallet?
To reset your wallet, contact Support by clicking the conversation button in the bottom right of this page. Our support agents will work with you to help you resolve any issues and determine if resetting your wallet is the right step. This will help ensure you don't lose your SRP or private keys, and helps us fix this problem for you and other users.